NH Carlton Amsterdam

NH Carlton Amsterdam descritpion

NH Carlton is a luxurious hotel with a terrace in central Amsterda overlooking the flower market, only 325 ft from the Kalverstraat shopping area. It features modern soundproof rooms with free Wi-Fi.
Each air-conditioned room at NH Carlton Amsterdam features satellite TV, a work desk and tea and coffee-making facilities. The bathrooms include a heated towel rack.
Il Girasole is a bistro and coffee house which serves Mediterranean cuisine in a casual setting. Guests can enjoy a selection of vegetarian dishes and Italian specialties including pizzas.
NH is less than a 5-minute from Rembrandtplein and Rokin tram stop, with direct services to Amsterdam Central Train Station, is only 390 ft away. Dam Square is a just under half a mile from the hotel.
To explore the city in true Amsterdam fashion, NH Carlton also has a bike rental service. The hotel has a private parking available.
Amsterdam City Center is a great choice for travelers interested in Food, Nightlife and Sightseeing.

Recommand

Low rates——No booking fees • Save money!Best price guarantee — enter dates to see these prices!
1203 properties in Amsterdam——Including hotels, apartments, villas and more.
Manage your bookings online——Sign up for a FREE account·View a single booking.
2927 independent reviews——We verify all reviews from guests who've stayed at NH Carlton Amsterdam. Find out more about Booking.com Reviews.
The staff speaks English——NH Carlton Amsterdam's staff speaks:Dutch,English
Booking is safe——When you book with us your details are protected by a secure connection.

Facilities of NH Carlton Amsterdam

Outdoors ：Terrace

Pets ：Pets are not allowed.

Activities ：Massage | Bicycle Rental

Food & Drink ：Restaurant | Bar | Breakfast in the Room

Internet ：Free!WiFi is available in the hotel rooms and is free of charge.

Parking ：Public parking is available on site (reservation is not needed) and costs EUR 40 per day.

Languages Spoken ：Dutch | English

Reviews for NH Carlton Amsterdam

Review 1：Housekeeping was not great. My daughters room was not serviced at all one day and small things - like a pillowcase was just left lying in the basin in my room the one day. Attention to detail in cleaning could have been better. Nothing serious though !! thought 50 Euro deposit per room for mini bar was also a bit steep - especially when they had my credit card details as security anyway. Breakfast very expensive. We chose to eat elsewhere.

Review 2：Staff were incredibly friendly and helpful. The location could not have been better.

Review 3：The hotel is worn down. The halls give a small-town Holiday Inn type of feeling, like there just isn't enough business to maintain and renovate. The bathroom is small and old, so that you never really can get it clean anymore. Security is lax. Anyone who gets into the lobby can go up the elevator to whatever floor they want. The price/performance of this hotel is quite poor. I paid €200+ for a hotel that should never cost more than €100.

Review 4：Strangely, in this rather dilapidated, worn-down hotel, they get some of the most important things right, like the bed, the linens, the TV. Even the room service is quite OK, if somewhat limited. The staff is also competent. The location cannot be beat, if you are interested in touristing in A'dam.

Review 5：Tiny rooms that are dingy, look like they haven't seen any updates in years. Bed was hard and very uncomfortable. Especially for the price I paid!

Review 6：Great location

Review 7：Tired furnishings, rooms and bathrooms need updating. Room very small for price paid and staff not overly friendly on arrival

Review 8：Location & Balcony (view was great)

Review 9：No atmosphere in hotel. They need a proper bar area to relax in instead of it being in reception.

Review 10：Location was excellent. Room was great we had a good view over Amsterdam from the sixth floor and the bed was so comfy.

Review 11：The carpets are very old. Our bathroom sink was plugged up. It wasn't fixed until I called a second time (2 days after the first time I informed the staff).

Review 12：The staff are excellent and extremely friendly. Location is excellent of course. Less than a 5 min walk to Rembrandt square.

Review 13：The hotel is VERY tired and scruffy and in desperate need of a makeover. The carpet in the room was revolting, stained to the point we nearly asked to move rooms (as was New Year we knew there was no point). The curtains were the same. They need replacing with new as does the carpet. The bathroom was also just grubby. the room was freezing and we had to request additional blankets We will not be staying again.

Review 14：The location is excellent. Very central.

Review 15：- Rooms are very outdated - Smell of weed on the 5th floor - Small minibar and some candy was already opened!

Review 16：- The location is great! - Staff is friendly

Review 17：Rooms with view are not what you expect. Be careful in stating what kind of view youd like to have (main street and canal views are the best).

Review 18：Location. Cleanliness. Food.

Review 19：Room wasnt ready in time. This is my 2nd time in the hotel and I am always given a wrong room type and then i get moved the next day to another room.

Review 20：Location and breakfast.

Review 21：It was a bait and switch. The pictures online show a superior room but they do not tell you that. I expected a much higher quality than what I got. It was a closet sized room with filthy carpets and broken outlet covers an an airplane sized bathroom. Nothing nice like the pictures!

Review 22：Not sure if I liked anything about this hotel.

Review 23：The room wasn't cleaned and we had to ask for cleaning in the evening, when we asked to stay for few more hours the stuff didn't find any room for us.

Review 24：The location is great, in the middle of the city , very easy to navigate

Review 25：Lights in the room kept flickering and I told the staff on 3 seperate occasions and they did nothing about it.

Review 26：Excellent location, staff and general cleanliness.

Review 27：The staff on reception were indifferent and although not rude were not interested or helpful when asked questions. Hotel is in desperate need of updating. Our rooms carpet was covered in stains and the bathroom was a disgrace, mould on tiles,rust on towel rail and dripping taps. Would not recommend this hotel.

Review 28：The location was excellent. Breakfast was very good with wide selection of food. The staff in the breakfast room were very good.

Review 29：The rooms are small, old and not designed well, bathtub is small, carpets are very old and moldy. Prior to our departure from the hotel, I've requested the staff to call us a cab, since we were supposed to leave at 02:20AM to a train leaving at 02:45 from the central station. before going to sleep, I've verified that the cab will be on time and gone to sleep. At 02:10 We came to checkout, we've waited until 02:30 and the cab didn't arrive. Since we had only 15 minutes left to get to the station we got outside and luckily got one from the street. Would never have guessed this is the level of a 4 star hotel, 3 or maybe even 2 would suite it better.

Review 30：The location

Review 31：The rooms are a bit small and should be renovated. There should be more Staff, waiting too long to get answer.

Review 32：The Location is the Best in Amsterdam. Staff is very helpfull.

Review 33：A deposit of 50€ and a city tax fee had to be paid at check in which we weren't aware of

Review 34：The location of this hotel was great. It was close to restaurants and tram stops to get around ! The Dam square is a few minutes walk and is beautiful

Review 35：When checked in, advised staff of stain on chair, and a double doona in king bed. Asked to be fixed, asked repeatedly and was not rectified after 3 follow up requests. See picture for undersized doona :(

Review 36：Great location.

Review 37：Nothing! It was all good! Can't believe some of the reviews Iv seen, this place is awesome.

Review 38：Staff here were incredibly helpful throughout, very happy, and made our stay the best it could be with their help and advice.

Review 39：We booked 7 rooms aand when we arrived we were told that we only booked 5. We definitely booked 7 rooms and I had the documentation to prove it. After a long wait at reception they eventually found us the other two rooms and agreed to give us a discount. We paid the total amount agrred on arrival but I discovered afterwe left that they charged me extra monet as they said we didnot pay the full amount. I phoned and complained. The managr was to return my call but never did. I would not recommend this hotel.

Review 40：The room did not look like what I had gone for on the picture or booking.com I did expect it to be nicer for a 4star hotel but was a pleasant stay!

Review 41：Loved how friendly and welcoming the staff were. Very helpful! The male trainee that was working was lovely and helped us out! Also the lady that served us as well was very helpful!

Review 42：Check out too long picture of the room in web site not real ! Staff not really welcoming Jacuzzi bath doesn't available like noted in the description !

Review 43：the location the bed

Review 44：The staff for breakfast were dreadful, I barely had poured my cup of coffee when one of the waitresses demanded payment, I felt so uncomfortable I left the dining room, I was made to feel like I was stealing the coffee!!!!! The bedroom carpet was grubby and the bathroom floor could do with a wash.

Review 45：Great location, some of the staff were lovely, very helpful.

Review 46：There wasn't a good Christmas Market in any square quite disappointed about that.

Review 47：The location is really good it's close to the main squares Rembrandt and Dam with great shops everywhere. Have breakfast at B&B breakfast and lunch bar it's lovely.

Review 48：Clean and comfortable room with beautiful view. Location was perfect and everything was within walking distance , we would definately stay again. Staff were friendly and they Also had the best hot chocolate available in the cafe attached.

Review 49：We were charged 50 euro on check in that we were not expecting and also because I was paying with a non Dutch Card, I was charged the full amount on check in. I noticed that several guests had charges that they were not expecting and appeared to have trouble getting satisfaction from the reception staff The air conditioning in the room did not work and the furniture in the rooms was a bit dated and worn

Review 50：The location was very good, with transport and bars and restaurants on the door step

Review 51：I didn't like it design, old and scrappy, unfortunately for some reason highest floor didn't smell very nice.

Review 52：Location was perfect, beautiful city view from private balcony from our hotel room, quite, clean, not too modern but still nice. I would definitely come back to that hotel.

Review 53：The room we were first allocated that smelt of stale smoke..

Review 54：The deluxe room we were moved to... The receptionist wasted no time moving us to a fresh room..

Review 55：None, overall great service - the building is old but well refurbished to provide comfort to customers.

Review 56：Location is perfect - close to best attractions in Amsterdam. Friendly staff, old facilities but comfortable in general. Price convenient. Breakfast was really good!

Review 57：I didn't like that some off the staff were not very helpful or friendly. two single beds pushed together and 2 single duvets for that should of been a double bed room. I thought it was very expensive and when booking it didn't state that there would be an extra city charge as the room was 400 for a weekend stay on top of that was an extra 27 euro city charge ?

Review 58：I really thought it was clean. Its located within walking distance to everything. Some staff really nice

Review 59：Hotel is 4 star but not deserved those stars. Standart room was really dirty and old furniture. Heater was not working. It was waste of money. Hotel looks good from outside but room was really bad

Review 60：The only good think is location

Review 61：Same as above

Review 62：Hotel very poor condition, the bar in the bath to hold on to was falling of the wall very dangerous, very smelly hotel, Rooms very poor not a 4 star hotel when I book in it on line it had wooden floors old carpet when I got to hotel I was very disappointed with the hotel

Review 63：bathroom was not very clean, sink in the bathroom was fissured carpted floor was not nice

Review 64：location very good staff very nice and cooperative wifi in the room TV 46 inch window in the room and city view

Review 65：worn out and dirty carpets in room, air con fan making lots of noise and being the only means of heating the room, poor breakfast for 20 euros

Review 66：Excellent location, nice and hospitable staff

Review 67：As a 4* hotel, which I have been to many years ago, it was a little disappointing now. Over priced for smallish room. Sadly due to building work outside, the noise was awful at night/ early morning. With it being my daughter's birthday, there was nothing special for this despite hotel being told; no room with a view as asked for :( Service on reception very slow...

Review 68：The location of this hotel was excellent, everything within a short walk. Lots of choice for restaurants, bars and shopping. Fantastic choice all around to visit, in any direction, and safe to walk around; even quite late into the evening!! Breakfast choice varied and beautifully displayed. Cleaning staff worked hard, friendly and helpful :)

Review 69：Room was narrow and old Carpet in the room was not clean back of hotel view was not nice Sink of bathroom have long fissure Daily cleaning of the room was not good

Review 70：location of the hotel Staff were very nice and cooperative 46 inch flat screen TV with many channels

Review 71：Room was not cleaned properly, mini bar was not stocked up after arrival, had several cracks in marble door step and light fitting on bed was loose and also hand rail in bathroom for shower. Room looked presentable but was far from it. Staff at front desk tried to demand extra deposit when balance was payed in full. Over all very unsatisfactory for a 4* hotel. Will not be returning.

Review 72：For price and star rating I feel the room could be better, I've stayed in nicer rooms for less money. I found a long black hair in my bath,I have short blonde hair. My view from my window was a wall of the building.

Review 73：Reception staff were nice.

Review 74：Room was dirty and not what i expected from looking at the pictures. There was rust leaking from a towel radiator into the bath

Review 75：Close to dam square and close to shops , restaurants

Review 76：the breakfast was very cheep

Review 77：i like the staff were very helpful specially Amal she gave me my gold number and showed me the best way to book the room I require

Review 78：The room service menu is terrible and limited. Took 2 days to get our room service breakfast because no one bothered to pick up the order that they told us to hang on our door. Bar fridge was never restocked after use

Review 79：bathroom very old and tired, carpet old and stained, breakfast depressing and poor quality, whole hotel dark and tired looking. breakfast room like a motorway service station staff ok

Review 80：good pillows

Review 81：I was overcharged for room service, signed two duplicate bills and the room price is high for the available facilities relative to world wide hotels in other countries.

Review 82：I liked the location, the shuttle bus to and from Airport and Comfort.

Review 83：I booked a superior room, and this was the worst hotel room I have everstayed in, and I travel quite a bit. Room was very dirty - carpets,curtains, bathrooms. Bathrooms has bugs/centipedes crawling. Aftercomplaining, I was moved to a newer room but it wasn't great either.This hotel should close before any new bookings are allowed. Especiallyfor $400 Canadian per night...not even worth $100.

Review 84：The location was ok. But not amazing. Staff was mostly accommodatingbased off the requests made.

Review 85：The hotel was close to all amnesties which was very helpful. It was presented extremely well and was clean. Would definitely stay again and recommend a visit!

Review 86：Bathroom wasnt spotless couldve been cleaner but piping hot water

Review 87：Special birthday for my fiance they sent champagne free of charge to the room before checking out. Very friendly staff

Review 88：Our first room's bathroom had a very strong smell of urine as soon as we walked in the room which never went away. After we advised reception they had housekeeping clean it again but had to change room as it was no better.

Review 89：Fantastic location close to the cinema, bars, restaurants and walking distance to all the tourist attractions. Overall a really good hotel

Review 90：Rooms were very dark and the hotel should put in stronger bulbs Rooms were quite tired Behind the bedside table there was a huge amount of dust

Review 91：Check in very fast Big Rooms Good shower

Review 92：Ironing room was pathetic and unfortunately all irons were lent out when I asked, bathroom very dated and small

Review 93：Spacious rooms, great breakfast, perfect location

Review 94：The first room had no working lights in the bathroom, the alternative room had huge cracks in the walls and again, intermittent lights. The room was tired, old and grubby, to the point my husband checked out after a few hours before I arrived as it was "disgusting". He was charged for the pleasure..

Review 95：Room very small..very expensive for double room €555 for 2nts no breakfast included.. Back in dublin same hotel is €89 per night for double room. Bar in hotel closes at 10pm??

Review 96：Room was clean staff friendly

Review 97：staff weren't friendly and cleaners very noisy in the morning. carpet dirty and bathroom wasn't the cleanest. 2 single beds pushed together is not what I expected for the money I paid, view was terrible out the window

Review 98：location was good

Review 99：Perfect location, very friendly and professional staff at reception desk. good service - the only staff we met. as we did't paid for any breakfast.

Review 100：My only bad experience was that my room had a mini fridge with drinks which I thought was complementary for us staying at the hotel, not knowing we will be charged for every drink we drank, I found that a little bit strange

Review 101：The staff they were very helpful and friendly,

Review 102：The tram tracks were being taken up under our window during the night. Without discovering what the breakfast was like we would have to book breakfast for the three mornings to get the reduced breakfast rate.

Review 103：booked a room with balcony and view. the view was to the street and the room was extremely noisy due to construction work outside. the front desk dismissed us & offered us ear plugs. shower curtain had stains on it. the stuff can be nicer.

Review 104：location is great. the bed was very big.

Review 105：Worst hotel room i have ever seen. I told them it looked nothing like the photos in booking.com. Answer was that i booked standard room, not executive! Very dirty, disgusted by the bathroom. The curtains in the room were riped. :(

Review 106：Location, location, location.

Review 107：N/A

Review 108：Exceptional service, they even went out of their way to allow us to store our luggage after we checked out. The breakfast was good and the staff was friendly! The rooms were clean and quite spacious.

Review 109：In big need of renovation. Nothing done since the 80-th's. Dirty carpet in the hole hotel. Choose a cheaper hotel! It's easy to come into town with buses and trains even if you're hotel is outside town.

Review 110：Nice breakfast

Review 111：While we were in the room in the day it had lovely big windows but at night when it was dark there were no lights it was very dark.

Review 112：The room and bed were lovely. Location good.

Review 113：We had requested an early check in and never learned if this was possible! Hotel was understaffed when we checked in on Sunday. There were long lines on the lobby and only two receptionists. The lines were still there four hours later!

Review 114：Quiet room with balcony that provided a great view of the area. Hotel was a quick tram ride from everyplace we wanted to visit, and it was surrounded by small restaurants, so eating out was not a problem.

Review 115：The facility is in bad shape. Torn curtains, holes in the carpet, tiny room, black water stain on the shower and stained tub, cracked toilet seat. The worst part was the poor and unreliable internet connection. Pretty bad for a four star hotel

Review 116：The location is excellent

Review 117：On arrival we reported a light bulb that didn't work . They only sent someone on the morning we left. That was a bit annoying.

Review 118：Overall ok as we didn't pay full rate.

Review 119：Room greatly overdue for renovation. Pictures o web-site are misleading, particularly with regard to the bathroom

Review 120：Nothing apart from the location and even this was spoilt by construction work on tram track soutsdie the hotel that continued throughout the night.

Review 121：- No power outlet next to the bed - Noisy fridge. (which kept waking me up) - Room looks rather run down. - Starting to look rather dated. - Lifts are not secured with keycard (minimal security but still that is still better than nothing) - Shower/bath awkward to use - additional city tax - deposit on arrival - checkin form / process

Review 122：- Wifi in the room. - Room is quite - Bed was comfortable (big enough and not too firm)

Review 123：I was a one person traveler asked for double bed got two singles pushed together. For the amount of money I paid out, this was probably the most expensive and yet the room in comparison to others was below average

Review 124：Super close to everything

Review 125：The hotel was beautiful, staff helpful and friendly, but the carpet in the room was stained and shower needed to be re-caulked. Other than that, the room itself was clean and overall nice.

Review 126：The location of the hotel was the best. It was only half a mile walk from the central station, and close enough to the Red Light District to where you didn't have to be in the middle of it once you had had enough.

Review 127：Our door keys continuously did not work and we had to go up and down from the 5th floor to get new keys (room 540).

Review 128：Staff were great, particularly Kraas. Room was comfortable and very quiet.

Review 129：I really like the staff and the location. Very friendly staff in the lobby and the location is perfect. It is in the Middle between all the locations

Review 130：Room was small. Housekeeping could have been more diligent in maintaining the room. Construction and street noise was bad.

Review 131：The location was very good and convenient for everything we wanted to do in Amsterdam. Desk staff were very helpful.

Review 132：Noise level outside. The area is full of bars which isn't bad, all the hotel needs to do is to improve the sound-proofing of the windows...

Review 133：Good beds.

Review 134：Gratuity water would be appreciated.

Review 135：Very reasonable central location with good storage facilities for luggage when checking-in early/-out late. Very clean, comfortable room. Courteous, flexible staff.

Review 136：The room was clean but a little tired. Carpet stained, worn and faded.

Review 137：In centre of Amsterdam. Trams nearby at Munt Plein stop. Right next to the floating flower market.

Review 138：The only minor problem was that the room I was in did not have any kind of wardrobe or cupboards to put my clothes in and I had to hang them in the bathroom to remove the creases from being in my bag.

Review 139：The hotel is situated in a perfect central location, room was very spacious, staff were friendly and professional. Would definitely stay here again

Review 140：The breakfast should be included at the price, 20 euros a day by person was really expensive. I think the carpets had an old aspect also.

Review 141：I really enjoyed the location, it has a lot of public transportation options, and is also close to a lot of museums and nice places to go. The staff are really friendly.

The Fine Print

A maximum of 2 children may stay free of charge in their parents' room if the room size allows this.