Hotel Pennsylvania

Hotel Pennsylvania descritpion

This Manhattan hotel is across the street from Madison Square Garden and Penn Station. The hotel offers a gym and a tour desk with ticket services.
Each room at the Hotel Pennsylvania offers cable TV with video games. A work desk, alarm clock, and hairdryer are included in every room.
The Pennsylvania Hotel includes a 24-hour coffee shop and a restaurant. Guests can make transportation reservations and acquire theater tickets at the hotel.
Times Square and the Museum of Modern Art are less than a 15-minute walk from Hotel Penn. Guests are also one block from Macy’s and 2 blocks from the Empire State Building.

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Facilities of Hotel Pennsylvania

Pets ：Pets are allowed on request. Charges may apply.

Activities ：Fitness Center

Food & Drink ：Restaurant | Bar | Restaurant with Dining Menu | Snack Bar

Internet ：WiFi is available in the hotel rooms and costs USD 10.95 per 24 hours. | WiFi is available in public areas and costs USD 3 per hour. | Free!WiFi is available in the business center and is free of charge.

Parking ：Private parking is available on site (reservation is not needed) and charges apply.

Reviews for Hotel Pennsylvania

Review 1：The hotel was on the older side, however it was comfortable and in the correct price range.

Review 2：I really liked the location of the hotel, right in mid town and close to all of the major attractions. The hotel staff were helpful when we needed to find out how to get places.

Review 3：1. My Debit card was swiped even after telling an agent that it will block an amount instead of pre authorization. I clearly said that I will pay cash and gave full cash advance for my accommodation and incidentals. 2. No smile 4. No luggage assistance asked 5. Agent told me that check In time is 2pm. I arrived at 1355,and I was asked to wait, or else they will charge me 40$ for early check in (Really !!!! For 5 min !!!!) 6. Room was horrible. Bathroom tiles are chipped. No hot water. No telephone lines in the room (security hazard- what if I need immediate medical assistance,and I had go miles away at Front desk to ask for an assistance. Not acceptable) I did not make a fuss about it, because I was there for one night. But these things are horrible and unacceptable for a city centre hotel where guests come for a basic service and expects helful staff

Review 4：Only the location. Staff and services were horrible and not helpful

Review 5：The room could do with a good hovering ,, behind bed was very dusty and an empty cigarette packet was underneath the bed ,( I don't smoke ) , no kettle in room, and bath was in a sad state ,

Review 6：Location

Review 7：Thin walls and doors. Can hear everything. Room furnishings appear to be from Good Will Thrift Store. All bathroom fixtures questionable as to working order. Climate Control poor.

Review 8：Location/ Price/ Fairly Clean/Good TV.

Review 9：Not the nicest room to look at but it was warm and comfortable

Review 10：Good location.... All staff friendly except 1 extremely rude porter who was part of security in lobby.

Review 11：I had a bad experience checking in since on 3 occasions the pass key would not work. The Central Heating was very noisy and the bathroom was rather dilapidated with dripping taps and poorly maintained.

Review 12：Location and value for money.staff friendly and helpful

Review 13：Location location location, being in NY is about actually being out there, we just went to the hotel to sleep, so with that in mind I can tell you this is a good place to stay, the hotel is old and needs more light, but apart from that it was a good call staying there

Review 14：I stayed here 30 years ago and I don't think it's been refurbished the lighting in the room is very poor and you need to put a full length mirror in the room

Review 15：Check in line was extremely long, we waited 40minutes to check in and you have to pay for baggage storage at $5 per a bag. The rooms are ancient and not serviced very well. The window in one of the rooms was jammed open which made it impossible to sleep with the noise from outside.

Review 16：Location was good.

Review 17：Their definition of Continental breakfast was: 1 juice, 1 coffee/tea & 1 pastry. In addition to that you are supposed to eat this in the entrance hall.

Review 18：Location.

Review 19：Rooms are very old and horrible. They are not comfortable and NOT clean at all

Review 20：The only thing you can like of this hotel is the location, which is close to Time Square and in front of Penn Station

Review 21：Carpet was very dated. ...but great staff...very lived in clean but worn.

Review 22：Location location location...easy access to everything...has old school charm and a friendly staff.

Review 23：This was my second visit here. Previously luggage storage was free but now it's just for one day and usd 5 per bag.

Review 24：Location Some facilities Value for money

Review 25：One of the worst Hotel experience. Initially booked for 9 days but left in 6 days. Hotel staff was unwilling to refund. Despite having booked for 9 days,had to pay $45 to check-in early at 12 PM. Old and stained rooms. Desk lamp wasn't working. Sink was constantly clogging. And the list goes on :(

Review 26：Location. Night next to Pen station

Review 27：Outdated TV set remote control was broken bathroom was flooded check in stafe was unprofessional and rude and the manager was the same after that they refused to upgrade my room or no discount for my problem

Review 28：The only thing I love about the hotel is the location

Review 29：I found a MOUSE in my room. When I went to the front desk to talk about that they told me that they couldn't do anything about that. That is not their fault if a mouse gets into my room. After arguing for at least two ours they gave me two free breakfast when I had 5 more days to stay. The service is terrible, people are not nice, and for sure they are nor helpful.

Review 30：Lots of cockroaches around and generally unclean. The hygiene level of the rooms is not good.

Review 31：The location is so central it's amazing for first time New Yorkers. The rooms are old, cold and more like a hostel.

Review 32：The lines at check in are ridiculous it takes pretty much an hour or more to get to the desk and get checked in..... This happens every time!! The showers and water in the rooms are awful at times we had scolding hot water out of the taps and even when the toilet was flushed but the next minute only freezing cold water! The TVs were of poor quality and many marks and stains to floors walls ceilings etc! Fine place to go as a group of lads going to do shopping and the bars but wouldn't take the wife here as she would not be happy!!

Review 33：We have been here before as the location is excellent and for the price and being a group of mates all we really need is beds.... You don't go to New York to sit in the room! The staff are generally pretty good and the cleaners go in every day! Good little coffee shop and store in the lobby!

Review 34：The rooms are pretty small and really old. They don't do the building maintenance properly (the toilet is terrible, the bath was broken and the title is dirty and old.

Review 35：Great location, in front of Penn Station. From that station you can use and go every single subway line. Good deal

Review 36：This hotel is very old and in need of many repairs. There were a lot of cracks/holes in the walls (around pipes or outlets), which could be easily fixed to prevent bugs and other critters from entering our living areas. The bathroom was small and it was hard to get ready because there was not a lot of space to put my belongings on. The grossest part of this stay was definitely the carpet in our room and in the hallways. There was literally duct tape on the rips in the carpet in the hallway. It kind of made me feel like the maintenance on this hotel is just lazy because they could have taped up some of the holes in the walls while they were at it. I would definitely bring a pair of flip flops or slippers if I were going to stay in this hotel again. I would also make sure I was staying on the 13th floor or higher, as many of the bug complaints seemed to be coming from lower level rooms. The most annoying part of this experience was the hidden fees. The hotel actually charged me about $30 a night for wifi and gym access (which we never used and had no plans of using) and a $100 deposit which has not been refunded to me as of yet. In my experience a deposit is typically returned unless there are damages to the room.... which was already quite damaged when we got there.... so why my deposit has not been refunded is curious to me.

Review 37：The location of this hotel was excellent for our stay. We went to a four day show at Madison Square Garden and the location of this hotel made our time in New York so much better. We didn't even need to wear our coats to the show! Our bed and bathroom were clean enough and we did not see any bugs during our stay, not even a spider. We did not wake up with any weird bites or rashes which was great considering what I saw and read in other reviews. Our water pressure and temperature were also good. We had no problems with our plumbing or toilet. We had an awesome view of the Empire State Building and the hotel is very close to a lot of restaurants and coffee spots. The staff at the hotel (specifically housekeeping) were very polite and attentive to our needs. We got fresh towels and sheets whenever we requested them. I also spoke to a manager named Carmen prior to our stay (regarding bed bug complaints I read about in other reviews). She was very realistic and helpful when I spoke to her. She did not try to lie to me about the issue but gave me some good advice about how to handle any situation that might come up and assured me that the staff would take care of any issues that might arise. Luckily we didn't have any issues. This hotel is definitely not glamorous but it was good enough to meet my needs. I definitely wouldn't book the cheapest room in this hotel.... you get what you pay for.

Review 38：The water kept getting hot, making it difficult to take a shower. The vending machines should have more of a variety. The rooms were too small for expensive price. Not enough toiletries or towels.the staff could be more friendly.

Review 39：Quiet, privacy, bed was comfortable, t.v was ok. Convenient area for dinning and shopping.

Review 40：the hotel is very dirty, the house cleaning department is highly inefficient, the staff was in general, acceptable, but not the people working at the house-cleaning. they were unprofessional.

Review 41：I would like to give very good recommendation to the local staff at Hotel Pennsylvania, her name is MARIA B. she was excellent, friendly, hospitable and very helpful. we appreciate what she did to us to make our stay comfortable. the location of the hotel was very good and close to where we want to go.

Review 42：Nothing in room worked well. Broken facutes, cracked/ ancient furniture, walls with black scuff marks, heater weak, rugs threadbare, small slow flushing toilet, etc, etc.

Review 43：Location/ Price. TV was great. Sheets clean.

Review 44：We did not know the hotel was under renovation the travel agent did not let us know.the first room that we got we did not like it , so we change to another room and it was great Ann the front desk clerk was very efficient and pleasnt.

Review 45：The hotel was close to Penn Station, and madison square garden also it was a good location We would return back to your hotel again.

Review 46：The condition of the room--our a/c unit did not work and the bathtub faucet dripped incessantly no matter how tight we twisted the knobs. There was trash left under the bed from the previous occupants. 1 of the bedroom lamps did not work.

Review 47：Location was perfect.

Review 48：Only one member of the staff was polite and kind, the rest seemed angry all the time. The room mas old, and the wc and sink seemed sort of blocked.

Review 49：The best and almost only good thing is the location.

Review 50：It is run down, lobby is great location outstanding but the rooms are horrible, I mean my bathroom door didn't even close because of all the paint on top of paint, there also was no hot water in the sink. Lastly, the wall heater slash A/C did not work and the window had black soot on it so every time you opened it your hands were filthy and check in was extremely slow.

Review 51：i have to pay around 250 usd average per night but i just get ordinary room...to pricey ..the room too small and unfit to sell, request the bigger room but doesn't make any different. earlier stay was lousy as they put me next to lift, you can hear every single thing movement on the lift, terrible. one of front office girl was rude and why management still put her there ?

Review 52：location

Review 53：The condition of the bathroom tub had peeling and mold in areas had to place a towel in shower. Very old needs updated

Review 54：Location was very important on this trip and to be able to walk from Penn Station to hotel was a plus

Review 55：Bathroom door broken, bed was tiny (supposed to be for 2 people but was more of a large single bed), staff not friendly, when it came to payment it was a nightmare and something still ongoing with the hotel and booking.com, basically they charged my card twice, after 3 weeks of back and forth eventually took responsibility however offered nothing in the way of compensation. Reluctant to stay here or use booking.com again!!

Review 56：The location is great

Review 57：Turn off the "breaking news" in the elevators!!! Give us a break from the negative stories. Some people have children and the news is not appropriate for them.

Review 58：good location, clean room, good water pressure, tub drain needed to be fixed

Review 59：They could do some thorough cleaning of rooms once in a while, not just vacuuming main floor surfaces and cleaning the bathroom. A huge plus for changing sheets every day though.

Review 60：The staff was extremely kind and service minded. Location is very central with easy access to subway and within walking distance from many major attractions. Not bad having Macy's as a next door neighbor either.

Review 61：When we checked in (which we had to wait in line for half an hour to do) they sent us to a room that was already being lived in - after hauling our bags all the way up to the 14th floor I had to go back down and tell them someone was already in that room! then the lady said "oh no thats a shame, that was a nice room" and then put us in a room on the 5th floor. I was so exhausted and tired that I couldn't be bothered arguing about it.

Review 62：The location was perfect and once we were settled into our room and into a rhythm we were pretty happy.

Review 63：Room was dusty. carpets were very old and soiled. looked like they were never shampooed. curtains were ripped and it looked like someone had vomited on them. pillows were terrible. towels were of car wash quality. Faucets all leaked. NEED MORE?

Review 64：good central location

Review 65：The room was terrible. For the amount of money you pay per night, one would expect a whole lot more. Chair in the room was filthy and stained. The walls had dust (could have been mold). Not sure because I wasnt trying to get too close. Heating system didnt work. The towel rack was falling off the wall in restroom. Was schedule for 2 nights and only spent one. Wasted a whole lot of money.

Review 66：The staff was courteous.

Review 67：N/a

Review 68：They respected the "do not disturb" sign. The location of the hotel was great near by stores ,restaurants, and was a few blocks away from time square where we were able to watch the ball drop.

Review 69：Lots of noise from pipes and the elevator. Our reservation wasn't there when we showed up and I had to call and wait for booking.Com to fix the issue before we could check in. The rooms aren't very clean. And the shower would fluctuate between scalding hot and freezing cold so a good comfortable shower was impossible to take.

Review 70：Location was perfect. I'd stay here again only because of the location. If you don't plan on being in the room much it's a good idea to stay here.

Review 71：was very disappointed that we were all over the hotel we were a family of 7 adults we booked it in February to make sure we got a good room and together we booked 3 rooms and appreciate it was a busy time but the room my daughter was in was awfull and she was the reason we went to new York as it was for her 40th birthday they did eventually move her but had to waste a day while they sorted her out the security guard was very rude as well.We also thought we had booked breakfast but apparently we didn't I still dispute this

Review 72：the location was very good within walking distance of most things and opposite an underground for all the other places we had been to new York before so was looking forward to a stress free holiday

Review 73：The staff is not friendly, and unhelpful. Every time you are trying to ask a question they give you A bad face. I think the problem here is, as they know they are a cheap hotel for their great location, they won't bother to offer a good service. Also it is a bummer that you have to pay 10 extra dollars a day for wifi

Review 74：Location was excellent. Room was ok

Review 75：You have to wait for long time on reception . They won't let u early check in if they do have rooms . They charge u for keeping your luggage in store .

Review 76：Needs renovation.. All of possible kinds. Carpets, walls, doors, furniture, windows... The condition of the room was terrible (stayed on 16th floor). Its not only regular tax (14,75%) thats not included, they have more(its written on your booking). Service is really slow- took three days(2calls, 2 times going to reception) to get an extra blanket.

Review 77：Excellent location for tourists. On the side of the hotel- subway, macys, reasonably priced eats. Super close to Times square, empire state building.

Review 78：Disgusting filthy hotel. Walls and doors falling apart ,carpet disgusting, had to make our do not disturb sign. Very rude staff. Not helpful what so ever. Checked out 3 days early it was so bad. Will never return here and will be letting everyone I know to never stay at this dump

Review 79：Nothing

Review 80：Long line to check in. Not enough staff to process the check in. Rooms are very small and bathrooms are horrible. Really need updating of the rooms. To buy a cup of coffee (very small cup) was 3.00 which is outrageous.Best thing about the hotel is the location. For what you spend on a room, its highway robbery. Wont stay there again.

Review 81：It is the worst hotel I have ever been to. Old, dirty, smoke smell everywhere in the non-smoking room. There is very unfriendly stuff. Please aware of this hotel!

Review 82：Only location, but you shouldn't pay so much only for location.

Review 83：Rooms are tired. First room was so poor we refused to stay in it. In need of modernization. Description of hotel and Atrium does not reflect the reality. Suitable for people with low expectations.

Review 84：Great location

Review 85：It was brutally hot in the room and we were in there in December:( The room was dirty as well. Horrible view too.

Review 86：I loved the location. Staff was nice.

Review 87：This time, there was a rat in my room and the (un-adjustable) heat was on so high, I started feeling sick. (It was unseasonably warm in NY, and the hotel-wide heating system was turned on despite that.) I asked to cancel the remainder of my stay, and they said they couldn't reimburse me any of it. So I was offered another room, this one also very hot. Finally, the third room was a bearable temperature (still quite warm). Look, I'm not picky or I wouldn't be staying here to begin with, but this was my last stay there. I'll gladly sacrifice location for a room that doesn't make me feel ill and a hotel where they at least act surprised to hear about a rat running around. This place is enough of a compromise to begin with...

Review 88：The rooms are tired and could do with major renovations and repairs. This did not impede our stay but if expecing first class decor you would be dissapointed

Review 89：Hotel services ... staff... luggage secure sevice after checkout. .. express checkout .. wifi ..cafe ... shop all great. All felt friendly and safe.

Review 90：I unfortunately really struggled worn the reception and cleaning staff. Impolite and just not professional. The place is in definite need for an internal refurb

Review 91：The location and price for New York was really good

Review 92：The check in took a very long time. We were told we were waiting for a room to be assigned to us and it took a fair amount of time. The lady who checked us in just disappeared leaving us to stand there until the roon was ready with little explication. Apart from check in staff were helpful, room seemed dingy and grotty at first but beds were comfy, TV was good and no problems with the shower facilities. Very good location. We would return. I would give the hotEl 3/4 stars out of 5.

Review 93：Location and cleanliness

Review 94：It's not a negative to the staff, but if they could come up with a way to improve the check-in process that would be great. The check-in line is usually VERY long on the few occasions that I have stayed here.

Review 95：The hotel's storage policy. The hotel refused to accept my luggage just for 1 night. Forcing me to travel to Washington with heavy luggage after spending 6 nights in the hotel. I feel you should review your policy by accepting overnight safe keep for customers from another country after a through check.

Review 96：Proximity to the central city; Good price and absolute value for money.

Review 97：This place probably hasn't been updated since 1975. Could have a just my room but everything from the pillows, bed, sheets, towels, and TV were all either old or gross. The pictures on this website made this place look a lot different. I would avoid

Review 98：The location was great. Close to everything I needed to get to.

Review 99：The room was like a prison cell. Filthy dirty. Dark unwelcoming terrible broken shower. No pictures on the dirty walls. Plastic on the threadbare sheets. Flat disgusting pillows. The only reason I I stayed and tried to sleep was because I was sick and had no strength. Absolutely awful experience.

Review 100：Absolutely nothing. Its the worst hotel I have ever stayed in all of my 57 years

Review 101：I am staying in Hotel Pennsylvania, the service we have received has been awful. We queued for 3 hours to check in! Then met with grumpy miserable staff. Had no apology for the ridiculous wait. Our room is horrendous, the taps leak, there is rust on all the metal work. the door is broken, the room is filthy and in desperate need for renovation. It looks nothing like the pictures on the internet. It's such false advertising. I really don't think a company like booking.com should be selling rooms at this hotel, with such false advertising.

Review 102：Absolutely filthy. We changed rooms 4 times because of the dirt. Hotel corridors are dark and dirty. Bed linen was worn with holes in sheets. We were booked into a Club King Room but the room looked nothing like the picture on Booking.com's site. When we queried this we were told it was a picture of a suite. We were not told about the facilities i.e. free international calls from our room and "spa" until we checked out. We were in the breakfast room ( which was a small room with 2 computers 6 tables and bar stools - which was inadequate for the amount of people trying to have breakfast - when a mouse ran across the floor. When we reported this we were told "its a old building"!!!!! The breakfast consisted of bagels, one toaster, pastries and jam, butter, cream cheese and jelly. There were only 2 cofffee machines and one container of juice which was not fresh orange but reconstitued powdered juice. Absolutely disgusting. There was a queue every morning, sometimes outside the door into the corridor. Would DEFINITELY NOT recommend this hotel unless you are absolutely desperate.

Review 103：The location was very good.

Review 104：Had to have maintenance come up and get us hot water in the shower! The room was very small and looked like it hasn't been updated since the hotel opened!

Review 105：They actually had smoking hotel rooms!

Review 106：Didn't like the $95 fee for a late check-out or the need for a key to use the restroom on the lower floor - and had to wait in long lines to get the key.

Review 107：Liked that we could store our luggage before/after check-in/out. Also loved the location next to Penn Station. Very convenient on a number of accounts. Room itself was fine. Comfortable beds!

Review 108：Although clean Very rundown. Needs a paint and new carpet. No fridge in room. You have to travel to get to good eating places. All fast takeaway close by. Very seedy out front.

Review 109：Great location if you want to shop. Not far from maceys.

Review 110：I called booking and complained. The room had not been cleaned. Hair on door. Mirror so old I could not see a clear reflection. Pipes were rusty and bed mattress was worn out. Found trash from prior occupants in room. Electrical outlets appeared to be from 1920 and fire hazard. Unacceptable hotel in my opinion. Never stay again

Review 111：The location was good. City perk coffee was good.

Review 112：staff was acting like if I owed them something. Not welcoming at all, not smiling and extremely rude. Not professional nor helpfully. Even when you thank them, they reply "uhha". I thought I was the guest !?!?! The rooms needs to be refreshed.The tub needs to be cleaned up before our arrival.

Review 113：Located in the middle of everything !

Review 114：30 minute wait in a line to check in. Plaster coming off ceiling in my room, constant thudding noise coming from the elevators, TV that didn't work.

Review 115：Nothing, am not bothered about scratchs on the paint or rips in the wallpaper, if you want something super fancy, go to The Plaza! People are too fussy!

Review 116：Hotel rooms are basic, but for all you use a hotel room for, bathing and sleeping, it's ideal. I have stayed here 4 times as the location is excellent, right across the street fromPenn Station which is perfect for getting the train in from Newark Airport. Subway also right across the street or herald square is 2 blocks behind the hotel! 2 blocks from Macy's, 3 from the Empire State Building! Perfect location!!!

Review 117：Paint was coming off in the bath and room looking a bit tired, but fine for me considering it was the cheapest hotel I could find. Not a luxury hotel though.

Review 118：The location of this hotel is amazing. Easy access to the subway and generally close to a lot of attractions. Bed was comfortable.

Review 119：The room could be greatly improved with a fresh paint job. There were a lot of scuff marks on the walls that made it feel a bit dingy. The bathtub could use a paint job as well. Other than that it was fine and all of that is harmless. Make sure to leave 20-30 minutes to check out if it's a busy time (10am-12pm).

Review 120：The hotel is not luxury so set your expectations accordingly. It's decent and practical. It was great value and right across from Penn station. Easy to jump on the subway and walking distance to a great deal. It was a bit rough around the edges but totally fine. I think some rooms are better than others. Our floor was ok. We arrived late so there was no line up to check in. Our desk associate was very friendly and helpful.

Review 121：I could only stay one night

Review 122：Perfect for coming into the city by Amtrak. Just walked right across the street. Clean and old but well kept and staff was responsive. They sent maintenance even though my television was just unplugged.

Review 123：I hoped the room to be cleaner, there were hairs on sheets and bathroom.

Review 124：The location was the best thing! We also got the view toward Empire State Building.

Review 125：The room was so so small.Exposed out let's Stained curtains.Holes in the walls,shower chipped tiles.I wish I could post photos.Staff said all thr rooms were basically the same

Review 126：The location was fabulous .The lobby was decorated so beautiful for the Christmas season.Staff was friendly

Review 127：It was very expensive for the quality of here room. The carpets are not good at all, and the bed creaked throughout the night.

Review 128：The location is fabulous and the size of the room was wonderful.

Review 129：The air conditioner did not work properly and the water in the shower would get very hot or cold when neighboring rooms would flush. It would be nice if the bed was a queen instead of a full.

Review 130：Great price, excellent location - the staff were exceedingly kind to us and the concierge was very helpful.

Review 131：Nothing on this occasion!

Review 132：As said by all great location easy access to all the main attractions. my experience was Ok if you're able to turn a blind eye to the decor!! Which I personally witnessed been slowly updated, as in new carpets going down! Staff were good, I guess it's how you treat them! I was at the front of the hotel and yes a bit noisy!! That's the NY experience though!! Headphones helped a lot! I would advise you to read other reviews add up what's important to you and what's not its that easy ! It's ok there!

Review 133：The rooms were horrendous. They have not been updated in decades. The carpet,bedding and bathroom were disgusting. The pictures on your website are a misrepresentation. The rooms do not look like that.

Review 134：The concierge and luggage room staff were very friendly.

Review 135：The place is dirty and dumpy. The overall hotel has been neglected and is in very poor condition. The service was poor. I will give an example. We had to check our luggage into the luggage check area prior to check in. No joke there were 30-40 people in line, and only one slow person checking luggage. We complained to a woman who identified herself as the manager on duty, and she did not care at all!!!!!

Review 136：1) Christopher at the front desk was very nice. 2) the location of the property is good.

Review 137：Have you seen The Shining?!?! This place looks like that. The upkeep on this place has been minimal for years. Everything smells old and moldy. All commonly touched objects in the room are completely filthy. The door to my room looks like someone took a crowbar to it and the hotel never repaired the door. This is after it took over 2 hours to check in!!

Review 138：The location is the best thing about this place. The lobby is gorgeous which belies the state of the rooms.

Review 139：The service was bad and the facilities in the hotel are old. Holding a piece of luggage costs an additional 5 dollars and the workers are sarcastic and blunt.

Review 140：The location and price was the best part of the hotel. Within walking distance to Time Square and major outlet stores such as Macy's.

The Fine Print

Please note that all non-refundable reservations (room rate+all applicable taxes) will be charged on the day of booking. Absolutely no exceptions will be made to modify or cancel non-refundable reservations.There is a daily service fee of $15 per room, per night plus sales tax. It includes the following services:• Premium high-speed Wi-Fi for up to (3) three devices.• Unlimited local, long distance, and international telephone calls within registered guest rooms.• Unlimited use of Bally’s Total Fitness Center located next door to the hotel (including workout facilities, classes, lap pool and hot tub).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.A security deposit of USD 100 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.