Hotel CityInn
Hotel CityInn descritpion
The Hotel CityInn is in central Cologne, just a 7-minute walk from Cologne cathedral and the main train station. It has simple rooms and a daily breakfast buffet, as well as free Wi-Fi in the lobby.
All of the rooms at the Hotel CityInn have a private bathroom and a TV.
The Hotel CityInn serves a large breakfast buffet every morning. There are also lots of restaurants, cafes and bars within easy walking distance.
The Appelhofplatz Underground Station is 325 ft from the CityInn. From here, you can reach the Koelnmesse Trade Fair in 10 minutes.
Altstadt-Nord is a great choice for travelers interested in Museums, Food and Cathedral.
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Facilities of Hotel CityInn
Pets ：Pets are not allowed.
Internet ：Free!WiFi is available in public areas and is free of charge.
Parking ：No parking available.
Services ：Express Check-in/Check-out | Baggage Storage | Daily Housekeeping | Fax/Photocopying
General ：Non-smoking Rooms | Family Rooms | Heating | All Spaces Non-Smoking (public and private)
Reviews for Hotel CityInn
Review 1：we stayed in another building belonging to hotel. there was no wifi(if you care). bed was broken (so the room was changed after one day) rooms are sort of depressive
Review 2：location was great. breakfast was good.
Review 3：The furniture are badly arranged with one of the 4 single beds tucked in a strange corner of the room away from the rest of the room. The door is broken and opens with a creak and even came off the hinge. Breakfast is of bad quality
Review 4：Location
Review 5：Shower area leaked and made the whole bathroom floor slippery. Shower drain clogged, I asked the lady receptionist for repair and then the next day another receptionist but still no action was done.
Review 6：Location, though it is difficult crossing streets from the HBF if carrying luggages. Room is clean and adequately warmed. Breakfast is good.
Review 7：Room is so so small that it was difficult for me to even open my bigger luggage. Not having a lift / escalator was also very difficult to carry my luggage to/from second floor as I am having lumber problem.
Review 8：Behaviour of the persons at Reception. Location may not be great but is good as it is near to Station and other places of interest.
Review 9：There is no questions for doesn't like.
Review 10：Hotel is near to Colonge station. Also hotel is near cathedral and market so it goods to reach every where. Hotel is very nice cleaned and staff is very nice also breakfast is good.
Review 11：Rooms and staff
Review 12：Staff were absolutely awful so ignorant demanded that We pay cash when checking out leading us walking around the city for ages looking for an atm machine. Rooms were dated didn't have a working tv no wifi
Review 13：We were givin only 2 towels for 4 people. The bed lamps had broken bulbs and staff said they didn't have any replacement bulbs
Review 14：Great location and a large room with good bathroom
Review 15：Small room noise at night ugly bed and bedding staff. Impossible to get even a bottle of water during your stay in the hotel to don't speak about a coffee or tea in evening it's a pity it's makes the whole stay different if you have these basic things which even hostel are likely to have these days.
Review 16：The location
Review 17：The door barely closed, the breakfast was poorly and slowly managed. Not a bad place but definitely not worth the money paid.
Review 18：Location was great and the staff were relatively friendly and hard working.
Review 19：The bathroom was between the two bedrooms, which was a bit strange. Also the heating made a little sound in the night, but other than that everything was fine.
Review 20：We liked the beds, they were really comfortable. Also, we really liked the breakfast. Also the people were really friendly and we could leave our luggage for the day in the hotel, even though we already checked out.
Review 21：Our room was not very nice. There were tons of marks on the walls and it looked dirty. While the room was clean, it just didn't feel warm and inviting.
Review 22：I liked the location and the breakfast. The beds were also comfortable.
Review 23：Filthy headboard on bed. Shower flooded floor every time so door frame was rotten. No proper extractor fan in bathroom. Really noisy room 6/7 beside reception. Tv didnt work at all. When reception was informed about tv she grunted to ackowledge but did nothing. Reception said they prefer to be paid in cash for reservations under 100. I still paid with card despite their moans.
Review 24：Dirty rooms, shower curtains didn't reach to the bottom, only 1 lightbulb worked in the bathroom, toiletpaper had to be requested.
Review 25：Close to the cathedral, comfy beds, breakfast ok
Review 26：The only negative was the wifi didn't extend to the room - at least not mine unless I was lying on the floor by the front door. Very much a negative for me as I need Internet for work but I don't want to be forced to sit in the reception area. If internet access was sorted I'd return here again for sure.
Review 27：The hotel was very central, but still in a quiet street. The check in was very fast and easy.
Review 28：No access to internet where comfortable unless you take rooms close to the reception area which is very noisy from activities in the street and inside hotel.
Review 29：I like the fact that it is close to the main station with easy access plus area situated is quiet. Generous and friendly staff. I love the big tv.
Review 30：No internet in the rooms, event at front desk room, only place available, it is miserable. Staff not willing to help. Cleaning during my stay was just ridiculous.. Didn't clean the bathrooms
Review 31：Can't reach wifi from the room.
Review 32：I love almost everything in this hotel! I love the stuff especially the lady at the counter. She is very kind and friendly! She try her best to help and guide us. The breakfast served was wonderful! The room was big, clean, and cozy. Definitely recommend this hotel.
Review 33：several of the lights did not work, nor did the remote for the television; the curtains could not close all the way; my bed was extremely soft; it was strange that the room had a kitchen, which was not at all equipped; everything seemed shabby and ill fitting.
Review 34：my room was very large; the location was ideal; rather good breakfast
Review 35：The room was as nice as showed on the pictures. Staff are not really helpful. They responded to you ''this is two stars hotel. But their service and facility is worse than backpacker hostel!
Review 36：Hotel was very dated and in need of an update. As per previous reviews, I noticed some bare pipes and holes in walls.
Review 37：Receptionists were all very friendly and helpful to me. Breakfast was plentiful and good selection. The room although a little small was comfortable and more than adequate. Location was superb, 5 mins from cathedral and rail station.
Review 38：so much that cant be written in "2 or 3" sentences allowed here etc ill do that elsewhere
Review 39：Its location, but that was ruined by so much else about it- hence low ratings even on that.
Review 40：Due to the big trade show the hotel was over priced. 820 euros for 2 nights! I would have paid the gladly since the location was good. The quality of the service and room were really bad. The first room had a hole in the bathroom door and the access to the room was through a messy balcony. I got another room after complaint and that was not good either. The chair was boken and light bulbs dead.
Review 41：the location was good.
Review 42：nothing bad in terms of the hotel itself but supply & demand made it such that the value for money for this basic 2 star hotel went straight down the drain....
Review 43：Great location. Staff rating is mixed ranging from superb and very friendly to "I'll answer your question but no more". Breakfast quite generous.
Review 44：Taxi driver was annoyed that I ordered a taxi when apparently (?) the hotel is within walking distance of the station. Having booked my overnight stay (10th Sept.) way back in April I had expected to be staying in the main part of the hotel and not in an adjacent building.
Review 45：The welcome was absolutelty appalling. I was greeted by a 'what isyour name?!' Almost shouted at me by the man at reception, when Ivery politely attempted to present my booking confirmation.I was asked to show my passport which I handed to him, who he then almost threw it back at me, telling me that he couldn't find my photograph, in a disguntled and cold manner. I am absolutely appalled by that rude behaviour which I have already voiced to him. No single apology was offered. His reaction was that 'he was also a guest in this hotel, implying that he didn't owe me any courtesy whatsoever' when I mentioned to him his rudeness and appalling customer service. It was upsetting and really not worth the bargain price. I noticed that he was also not being more courteous to other customers.
Review 46：The price and nothing else. Appalling welcome and very rude staff.
Review 47：Room was in very bad status. There were holes in the walls and doors. Furniture was very old. Double bed where two single bed-boxes put together covered with a sheet. So 5cm wood in the middle. Beds where very old, wooden box with a matress on top. When one sit on the bed, the tables of the bed-base underneath the matress where falling off so you end up in the floor. When pulling up the matress to fix that we discovered it was full of dirt, very disgusting. When showing pictures and explaining this at reception they where not caring at all, not helpful at all. It does not deserve not even a single star. Specially at that price. This hotel is a robbery.
Review 48：Good location but definetly does not worth the price according to quality of room.
Review 49：The service is awful.Reception is not friendly. The room was not cleaned.Towels have not been changed. There is no Wi-Fi in the room.
Review 50：The location is nice, close to the cathedral and shops. The breakfast is good.
Review 51：stairs for the room. its hard if you hav havy stuff. breakfast is o.k. but not more.
Review 52：The stuff was great. They help a lot with qustions, Help a lot by changing my order few days before I came and welcome you with a smile. Its close to everything in the city, the metro is few steps awy. I paid a small amount of money for it and got a lot more. It was clean all the time I staid there.
Review 53：Arrived late in the evening picked up the key and when I arrived at the room it had used bedsheets & bath towels piled on the bed & the room had not been cleaned.
Review 54：Only limitation was that the WiFi couldn't be accessed from the room, it was only available in reception.
Review 55：Perfect location, lovely clean spacious rooms and friendly staff.
Review 56：However, no kettle provided. The free wifi is only available area close to the counter / reception.
Review 57：Room was BIG, and there is kitchen provided. 5 - 10 minute to cologne cathedral and the shopping street of cologne.
Review 58：First of all , I was staying for 5 Nights with my Family in 1 Triple room and 1 Single room in the Extension beside the main building of the Lobby with different entrance to this building. I didn't like the following in Hotel CityInn : 1- People in Room Service are not professional at all , It seems that they are casual team ,as I asked them daily to put shampoos for my triple room and single room ,but If I don't ask them and remind them , they don't put. Also , When they put Shampoos for my triple room , They put 2 Only !!!!!!!!! 2- There is no Telephone to Contact the Lobby in my room or to receive any phone call from anybody outside the hotel !!!! The Only telephone was as an intercom beside the door of the room in order to open the Entrance door. 3- There is no WIFI in the extension Building . I had to go to the Lobby to use internet. 4- The Lobby is Closing 10:00 P.M !!!!!!!!!! So If I wanted any help after 10:00 P.M , No body will rescue me in case of Emergency. Also , I might be sick ,so to whom I gonna ask for help especially I am a Foreigner and I don't know what can I do in Emergency Cases. Even , There is no Security Instructions mentioned in my rooms. Also , If I wanted to use internet after 10:00 P.M , I stand beside the Lobby Door in the street to send my mails which is very dangerous at Night. 5- The Furniture in my room was very Old , It seems that there is no Maintenance for the Rooms. 6- There aren't any Plugs or Switches in the rooms except the plug of the TV , So If I wanted to charge my mobile , I have to switch off the TV. The Owner and manager of this Hotel must work on improving the above mentioned points in order to attract the guests.
Review 59：First of all, The Location is perfect near from Shopping center and Cologne Cathedral DOM. The Lady in the Reception ( The Receptionist ) was a polite and resposible and helpful.
Review 60：The room was a bit dark and air was thick and getting warm very quickly, there was no aircon. Wifi in public areas means only lobby.
Review 61：Location was great, there was a big, comfortable bed
Review 62：I asked for quiet room. Instead the room is in front the street and even the window can't close properly. No air conditioning. The pillow smells like death animal.
Review 63：It is near the cathedral and main station.
Review 64：completely no internet!!!! no wifi!!!! even I want to use cable for internet was impossible because then did not even have that!!!!! in the reception then claim they provide wifi, but I sit there for 20 min and I only succeeded to use wifi for less than 1 min!!!
Review 65：location of this hotel is great, right in the city center, 10 min walk to church
Review 66：We had to pay in cash, minor thing, not credit cards accepted. The building is quite old. No breakfast included in the price.
Review 67：The staff is very friendly and willing to help. The location was great. The rooms were very clean.
Review 68：I had to check out early, so I asked the staff that I have to check out at 7 am. and she said her colleague will be on time, and the staff didn't come for long time. so I had to leave the hotel with leaving my key.
Review 69：location was good and room was cool even there was no air conditioner I think it's good room compare with the price
Review 70：there was a different smell in the room. wifi was available in the lobby not in the room.
Review 71：location is perfect. You can walk to the cathedral and train station or take u-bahn. They are just 1 stop away. Breakfast is good. We stayed in 3 bed room which was very big. Beds were comfortable.
Review 72：We arrived late at night and the room hadn't been made ready after the previous occupants. We had to wait a long time for it to be made ready. The manager offered us a pathetically small discount - she didn't really seem to care.
Review 73：good location in city center. Within walking distance to many places of interest and 5 minutes walk from station centraal. good breakfast. nice staff.
Review 74：Room was not very clean-dried food on bedside table , plenty of dust & fluff around,marks on walls.
Review 75：Location near to station/shopping & eating places.Generous sized single bed
Review 76：Cleanliness of rooms and bathrooms, shower handle was broken. TV had no channel. No staff available to fix it. I fixed all by myself (cos I needed to take a shower!!!).
Review 77：Only the location. Staff tried to be helpful but no point!
Review 78：Staff is awful, no wifi in the room (actually our room was in different building). Kitchen in the room was closed with wardrobe - and it was dirty, seamed it has not been cleaned for years. Toilet bowl was broken and water all the time was on the floor.
Review 79：Location - 7 min walk from Dom, nice breakfast.
Review 80：Everything I have explained at the top.
Review 81：The most simple things in northern hotel..WiFi..better tv connection better reception for check out..better security..better shower
Review 82：Bij aankomst bij het hotel, bleek dat er een dubbel boeking is en "zouden" we per mail op de hoogte gebracht geweest zijn. Dit klopt niet. We werden naar een hotel buiten de stad gestuurd, zonder enige vergoeding. Conclusie, onvriendelijk personeel, niet gekregen waarvoor we geboekt hadden en extra kosten. ( openbaar vervoer).
Review 83：Het personeel van het hotel waar we door City Inn werden ondergebracht. ( Hotel Lorien Hollweide) , was vriendelijk en een enkel tramticket van stad naar hun hotel werd terugbetaald. De andere kosten echter niet.
Review 84：Room was very poor. It was noisy and headboard rattled every time you moved. There were bits of food from previous occupants on the floor. Shower was broken.
Review 85：Close to the Cathedral and train station.
Review 86：Our shower didn't work properly and there was no tub. Thehot/cold water was very difficult to control and the showerhead wasbroken (only sprayed the wall). Normal 15 minute shower took 30 minutes.The breakfast was also very boring. Very little to choose from and thequality of meats and cheeses were low.
Review 87：The location was great for us. We traveled by train and it was an easywalk from the Hauptbanhof to Hotel. The room had plenty of space for ourchildren to play and the beds were comfortable. The breakfast area hadplenty of space for all guests.
Review 88：Pretty poor quilts for the condition and have to walk to anther building for room. Decoration close at time with terrible attitude if u need to stay there for Internet service. Wifi only service at the reception and it didn't work very well when there are more than 3 ppl. Wifi even hard to get on if there is no one there. Terrible hotel experience ever and I wouldn't come here ever. Non of our compost Ppl are happy ...
Review 89：Non
Review 90：wifi worked but was slow, and only avail in reception. no lift...since I am retired hauling cases upstairs wasn't pleasant but doable.
Review 91：Nothing to dislike. I had a small clean comfortable room en-suite. Staff were friendly and helpful. Breakfast was substantial.
Review 92：No internet. It's stated that they have a WiFi but actually it doesn't work - first of all it works only near to the reception desk, and when you have a stable connection to WiFi router there's no actual data transfer.
Review 93：The cheapest price for the room with a shower
Review 94：Person at the reception refused to speak English on the phone and hanged up several times after i tried to call again, even though the room was paid and i only had some technical questions. Not friendly and even rude to foreigners.
Review 95：The room is in outside, with the main door not locked is quite not saved, and the stairs to go to the room was dark looks horrible. When you are entering to find your room and robed by outsider, no one could know and help you.
Review 96：I have been mislead by your site. it is a no star hotel and a complete ripoff for Euro 310/- per night. I have taken pictures of the place to prove it. The staff is ill mannered. I can actually wright so much more.
Review 97：There is nothing to like ,every thing is very bad.
Review 98：The setup between the receptionist and the location of the rooms. The rooms were in an unprotected area on the backside of the hotel (entry door broken). In addition, the rooms were filthy and filled with stench. What was advertised as a King bed, was actually multiple beds scattered throughout the room. Getting to the top room was dangerous with no lights and spiral staircase that had no landing.
Review 99：Although a short walk, the hotel is near the Dom Cathedral.
Review 100：Definitely needs to be renovated. Room equipment seems to be excursion to 80's. Wasn't cozy at all, but still ok for one overnight stay. Breakfast a little poor but everything nice and clean.
Review 101：Very good and quiet location!
Review 102：Only negative was there is NO Wifi in room. Wifi in lobby was poor.
Review 103：Lovely staff...very helpful. Breakfast was also very nice. Room was clean and comfortable.
Review 104：Hotel was filthy. Staircase to room ( on top floor ) stinks of smoke. Reception man smoking continuous. Room smells of smoke after requesting non smoking rooms. Bed was awful, would of been more comfortable sleeping on the floor. Bed sheets had stains on them also urine stain on the duvet. We went to complain, but the reception man disappeared. Nobody answered the phone number that was left on the desk. AVOID unless you are a smoker and dont mind staying in the above conditions!!! We paid approx €45/50 per night. There is much better rooms out there!!
Review 105：Free wifi in the room
Review 106：Room was along the road 30 metres. Entrance was a fire door that banged when people came in at night. Lights in the wrong place. Noise travelled along corridors. Walls were paper thin. No towels on two of my four days. Soap from a pump container with 5mm of soap at the bottom. Breakfast indifferent in an underground room. One knife for three different cheeses. i hate to tell you what I paid £150 per night. I am utterly disgusted.
Review 107：The moment I checked out
Review 108：- Lots of noise from the train/metro - Really dirty room, really old - Really small room, doors couldn't open properly - Not worth the money
Review 109：-Great location - Nice staff - Excellent breakfast
Review 110：We arrived late -at 11 p.m.- and we called to the number they gave us. We found the room and it was not the right one, it had been used and not cleaned. We had to call 5 times to the person in charge with our phones, instead of being phoned by him, what would have been the logical thing to do. First, they wanted us to stay and sleep in that room -with dirty sheets- but then they gave us the right bedroom. That bedroom was OK, but beds were not comfortable at all. When we did the check-out, they didn't offer us any discount and the receptionist blamed the person we talked to the previous day because "he was new and had no idea". Moreover, there is no wi-fi in the bedrooms. Not a good choice to make.
Review 111：The breakfast.
Review 112：The shower head was broken, the wash basin sink was clogged and no wifi in the room. The bed was too soft for me and lot of noise from other rooms (no insulated)
Review 113：The best location Size of room And has hairdryer
Review 114：- we didn´t have wifi on the room, we had to go to the reception, wich was in another building and use the main hall.
Review 115：- very near the catedral - very nice room - very nice breakfast
Review 116：Disappointed for no wi-fi or cable internet in room. The room was away the reception, the sole place they have internet. Not good for working.
Review 117：Spacious room, quiet, nice breakfast, average value for money,
Review 118：No WiFi in our room.
Review 119：Very good position, 5 minutes from the cathedral in the center walking. Very good quality/price rate. Cordial staff, very rich breakfast.
Review 120：on the box outside is a number you have to call when you come late-there is not written the number of +...... for Germany before number
Review 121：very helpfull staff
Review 122：The room was going around the corner and you have to go out to enter to the lobby. The word te thing was there was no internet in the room
Review 123：Location is very good, just few bloks from Dom and central station. Staff nice
Review 124：My room is at the entrance floor and close to the reception. That's why it is a bit noisy and disturbing. The room also is joint to the pavement and you can hear the people passing by.
Review 125：It is very close the city centre, just five minutes on foot. clean room and towels. Staff is also friendly and helpful.
Review 126：hotel near the cathedral, near the center, the WDR Television building covered the wiew of the cathedral from our window, good breakfast, good staff, room enough big for 3 persons, good cleaness..
Review 127：If you think that by choosing this hotel you will save money, think again! You might loose your comfort in order to save that amount of money you are planning to save
Review 128：The breakfast
Review 129：I got a single room, which was very small and uncomfortable. It was located just besides the sidewalk, where the window was partly below and partly at walk level, therefore very noisy and not possible to open the slides. The bathroom was small, and the water flows into the room when you take a shower. The personnel was not communicative and it seems that the rule is that a individual traveler gets a single room.
Review 130：Cutains werde tagen down to half, missing a bulb in the lamp on the beneide Tabletten.
Review 131：Very friendly and helpful at the reception, clan bedding and towels
Review 132：Front door to corridor where room was located had no facility to lock.
Review 133：Location is excellent.
Review 134：no wifi in room
Review 135：friendly staff
Review 136：Parking just around the corner! 10 euro per day
Review 137：breakfast
The Fine Print
The hotel only accepts a booking if the guest and credit card holder are the same person. If credit card holder is someone else please be aware that the hotel might ask for a written statement from the credit card holder allowing the hotel to charge the card.Credit card payments are only allowed for amounts EUR 150 and greater. Amounts below this amount must be made in cash.Please note that the hotel does not accept any payments by bank transfer.If arriving after 22:00, please call the number written on the box next to the entrance in order to receive the code to access the keys.