Hotel Alpina
Hotel Alpina descritpion
The Hotel Alpina is a child- and family-friendly hotel with a big garden in Kandersteg in the Bernese Oberland.
The property offers mountain views from all rooms, a lounge with an open fireplace, and a leisure room with TV and video.
A breakfast buffet can be enjoyed daily at the partner hotel opposite the property.
In summer a terrace and deck chairs are available. You can also play table tennis and darts. In winter there is direct access to the cross-country ski runs.
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The staff speaks English——Hotel Alpina's staff speaks:French,English,German
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Facilities of Hotel Alpina
Outdoors ：Grounds | Terrace
Pets ：Pets are allowed on request. Charges may apply.
Activities ：Bicycle Rental | Game Room | Playground
Internet ：Free!WiFi is available in some hotel rooms and is free of charge.
Parking ：Free!Free private parking is available on site (reservation is not needed).
General ：Non-smoking Rooms | All Spaces Non-Smoking (public and private)
Languages Spoken ：French | English | German
Reviews for Hotel Alpina
Review 1：We wish they had their restaurant open because it was much more casual looking than the hotel down the street that they partner with. I think it would be good for them to stick to their own place and handle everything. So nice and friendly compared to the other place.
Review 2：The staff was very friendly, not stuffy and serious as the other places we visited in Kanderseg. They had lots of info to share and answered all our questions.
Review 3：No staff on site all evening; no tea or coffee available anywhere in the building until breakfast.
Review 4：Very helpful chap on reception-when he finally arrived from their sister hotel.
Review 5：Doesn't really qualify as bad but wifi signal in the room was weak...had to go out on porch or downstairs....but this does not rise to "bad"
Review 6：Very good location in Kandersteg. A wonderful small family run hotel. Probably the nicest room of any on our 21 day trip.
Review 7：The breakfast was disappointing. Poor choice of cereals and the fresh fruit was past its best. There was no fresh bread on our first morning.
Review 8：The hotel manager was very helpful, she came to the station to meet us. The hotel was comfortable, but in need of some updating.
Review 9：Friendliness and helpfulness of the staff was the highlight of our stay. We enjoyed the breakfast, the room was bright and spacious, great mountain views and good powerful shower with plenty of hot water. Hotel well located for town centre. Wouldn't hesitate to stay there again.
Review 10：Relatively costly, as expected in the location. No food available in the evening. No tea/coffee facilities in room.
Review 11：Fairly basic but very clean and very friendly. We got delayed beyond the book-in deadline but it wasn't a problem. The ream offered to come to the station to pick up our baggage.
Review 12：Didn't like: no staff available after 6:00pm; place had a lot of guests smoking on their decks with smoke entering my room; room was very hot. No fridge/AC.
Review 13：Like: proximity to train station, amazing views of waterfall, high mountains, glacier, natural greenery, large deck with table & chairs and great view.
Review 14：It took a bit of time to convince the receptionist to allow bikes to be stored safely. Note £3k bikes can't just be stored in racks in the garden!!
Review 15：Brekkie was great. Beds were comfortable. Location was top notch.
Review 16：We were a family of three and received a room with a double bed a sofa and two additional beds underneath the roof that you have to climb 2.3 meters on a ladder in order to reach them. I find this arrangement dangerous and inconvenient especially if you gave small children or children who afraid of height. Moreover, the room picture when reservation showed stairs to the upper floor with the children beds.
Review 17：The room was very clean, there was a good breakfast, a free parking, free WiFi.
Review 18：Only wifi in the rather dated lounge area, could do with a refurb in there, not conducive for relaxing.
Review 19：The room with an extra loft room for our son was excellent.
Review 20：we travelled with a 2 year old infant along with 2 other friend couples. The hotel owner (staff) couldn't be more worse. We are from London and have seen the best of customer experience but in this hotel the lady was so rude and arrogant that she brought my wife to tears. The only thing my wife requested twice was to wash the baby bottles and thermos flask and she started yelling, smashing dishes and was like I don't have whole day to work. My wife kept apologising for no reason and started crying upon her behaviour and came back to room in tears. She was so hurt that she said that she doesn't want to stay here any longer and want to go back home. The hotel was expensive with worst customer service. During Check-out while I was complaining to the lady owner upon her behaviour but the only thing she was interested in was taking payment and while i was talking to her she kept handing over the card reader to me so I make the payment. Ridiculous people. I have never had such a bad experience in my life on such a huge cost. I will not recommend anyone to stay in this hotel.
Review 21：If you're looking for a decent place for an overnight stay, Hotel Alpina can be considered an option. The room's comfortable enough without any frills. Mind you, the shower space can be a little challenged, so be warned. Check in was quite straight forward & very matter-a-fact, don't expect any friendly welcoming gestures.
Review 22：We have stayed at this hotel twice with three small children. It is great. The room we stayed in had a loft and the kids loved it. The view from the room is great. We really like this hotel.
Review 23：Good location, about 10 min from train station.
Review 24：Noisy guests in neighbouring rooms.
Review 25：Location
Review 26：Not applicable :)
Review 27：Bilik yang sangat luas, cantik Dan bersih! Kakitangan yang ramah Dan makanan yang menyelerakan!
Review 28：One of only 2 places we stayed at which did not offer dinner.
Review 29：Cleanliness
Review 30：WiFi can be improved.
Review 31：Very beautiful location and excellent staff.
Review 32：Very poor wifi reception. Had to go down to common room to get a connection.
Review 33：no wifi in room
Review 34：friendly staff, clean room, cosy lounge, good breakfast
Review 35：the hosts
Review 36：totally
Review 37：The rooms are small and week wifi
Review 38：Very quiet and cousy i loved it
Review 39：None
Review 40：Location was excellent. Can walk to pretty much anywhere within 5-15 minutes. The view was beautiful. The staff was excellent! Very nice and helpful. They spoke English as well. Also free parking. Even though the facility is older it felt warm and welcoming, a comfortable feeling. Breakfast was simple but good. Choices of cereal, or meat and cheeses, fruit, yogurt. Also coffee,tea, hot chocolate, juice. Also breads, even homemade bread and jam. My husband and I only got to stay one night but we wished we would have stayed longer. We would go back for sure.
Review 41：From the time we arrived we felt very welcome and were alwayswillingly assisted with all our plans, from hiring ski equipment,contacting the ski instructors for us, to taking us to the stationwhen we left. The meals were delicious and the rooms were cosy andwarm, with amazing views.
Review 42：We were very unlucky with the weather - hardly the fault of the hotel !
Review 43：Very pleasant traditional Swiss family-run hotel. Warm welcome.Simple but comfortable room. Good evening meal at a reasonable price.Well located
Review 44：Would have liked a better view. Our room was facing the street.
Review 45：The staff was friendly and rooms were spacious. The location is quiet and not to far out of town.
Review 46：Friendly owners and staff, always willing to assist, give information on places, events and local information. Lovely setting. Not too busy, as out of main holiday season. Quiet village setting. Good food.
Review 47：Room was not better than OK, for the price we paid.
Review 48：Good location, nice views from the balcony. Staff (owner) seems to know everything about the hiking trails and mountains around. Super friendly too!
Review 49：The hotel is charming, the common spaces are nicely furnished. At thefirst floor there is a play room for children and a small library forthe guests. The staff is friendly and helpful.
Review 50：Ladder instead of stairs to mezzanine is not very comfortable and safe.
Review 51：Good location, excellent views, nice atmosphere. Owners are very friendly and helpful. Good breakfast. Good option for families.
Review 52：Very clean room, cozy atmosphere and fairly close to downtown, train station and cable car.
Review 53：No Elevator
Review 54：Quiet Location friendly and helpful owner
Review 55：The staff and food were excellent. They were very welcoming and especially welcoming to our 6 year old child.
Review 56：It was expensive but then we were there at a peak time (new year)
Review 57：The owners were very friendly and informative and nothing seemed too much trouble
Review 58：Clean, spacious room. Nice deck. Very nice two star hotel.
Review 59：Friendly reception, with a lot of info on hiking routes.
Review 60：No real problems
Review 61：Excellent service and very friendly people. Good breakfast and excellent dinners if you choose to dine there
Review 62：extremely friendly and helpful staff
The Fine Print
From 4 to 15 years old, children will be charged for an extra bed 4 times their age per night.If you expect to arrive outside reception opening hours, please inform the property in advance.Please note that breakfast is served at the partner hotel opposite the property.